INFRA-82: Vidyo crashes when viewing screen share in full screen and remote participant ends the screen share

Description

Steps to reproduce:

1) View a screenshare in full screen
2) The remote participant sharing the screen, ends screen share
3) Try to exit full screen on mac

Vidyo crashes.

Environments

Mac OS 10.11

Attachments

• Vidyo_Desktop_Diag_20160222_1437_54.zip

Comments

• Justin Obara commented 2016-02-23T15:03:37.214-0500

  Added the diagnostic after one of the Vidyo Crashses

• Giovanni Tirloni commented 2016-02-23T15:34:10.900-0500

  Thanks for reporting this issue.

  I've sent a support request to ETGroup.

• Giovanni Tirloni commented 2016-03-02T14:59:15.059-0500

  It seems this is a known issue that will be fixed in the upcoming release.

  Answer from ETGroup:

  -------- Forwarded Message --------
  Subject: Re: VidyoDesktop crashes when exiting full screen mode (OSX)
  Date: 03/02/2016 04:32 PM
  From: Mike Thornback <mthornback@etgroup.ca>
  To: ET Group Support <support@etgroup.ca>, Tirloni, Giovanni <gtirloni@ocadu.ca>, ET Group Support <support@etgroup.ca>, Mitchell, Jess <jmitchell@ocadu.ca>, Harnum, Alan <aharnum@ocadu.ca>, OCAD <ocad@etgroup.ca>
  
  Hi Giovanni,
  
  This is a known issue with this version of the client. Vidyo has indicated that a new version of the client(s) are in QA at this time and have indicated that this fix is included in the forthcoming release.
  
  Hope this helps,
  
  
  Mike Thornback, CTS
  Project Lead
  M. 647 218 5088 <tel:647%20218%205088>
  et <http://etgroup.ca/>group.ca <http://etgroup.ca/>
  | T. 416 477 2656 <tel:416%20477%202656> | 1 416 598 2223 <tel:1%20416%20598%202223>
  

• Giovanni Tirloni commented 2016-08-22T09:38:39.184-0400

  Has this ever happened again after the client updates?

• Justin Obara commented 2016-08-22T09:59:06.587-0400

  @@Giovanni Tirloni, yes, this happened again to me last week.

• Giovanni Tirloni commented 2016-11-23T10:54:43.072-0500

  Hi Justin, we have had another upgrade recently for Mac (v3.6.9-014). Could you ensure you have this version and try again the screen sharing when it's most convenient to you? Thanks!

• Justin Obara commented 2016-11-23T12:18:56.933-0500

  @@Giovanni Tirloni I have v3.6.9-014 and tested it just now. Same problem.

• Giovanni Tirloni commented 2016-11-23T12:48:15.823-0500

  Created a new support ticket (#86345).

• Giovanni Tirloni commented 2017-07-06T07:14:50.304-0400

  Latest update from Vidyo:

  Here is an update,
  the fix for the issue will be delivered in the coming version 3.6.13 VidyoDesktop.
  
  It will be delivered soon, but regarding ETA (Estimated time of arrival) for the fix, please reach out your regional Vidyo SE (Sales Engineer) as they have better view for the information.
  

• Giovanni Tirloni commented 2017-09-21T11:01:42.209-0400

  I have uploaded version 3.6.14 of VidyoDesktop this morning.

  @@Justin Obara could you try that and see if it fixes this issue? Thanks in advance.

• Justin Obara commented 2017-09-21T13:39:24.715-0400

  @@Giovanni Tirloni I tried with v3.6.14 of VidyoDesktop and it still crashes. I also tried with the Vidyo Neo client, and didn't see this particular issue there.

• Giovanni Tirloni commented 2017-09-21T13:46:36.546-0400

  That's bad. Thanks for testing though.

  A Vidyo rep told me VidyoDesktop is their "legacy" platform now and all improvements are going into VidyoNeo so I would expect this to get any attention any more, unfortunately.

• Giovanni Tirloni commented 2017-11-16T06:20:14.095-0500

  Closing as the chance of getting support for VidyoDesktop now are minimal.