Metadata
- Source
- FLUID-2366
- Type
- Task
- Priority
- Major
- Status
- Closed
- Resolution
- Fixed
- Assignee
- Daphne Ogle
- Reporter
- Allison Bloodworth
- Created
2009-03-17T12:20:00.000-0400 - Updated
2011-01-20T14:20:10.637-0500 - Versions
- N/A
- Fixed Versions
- N/A
- Component
-
- Design Handbooks
Description
Read through the section and edit to ensure it flows properly. Edit the content to ensure it accurately reflects our perspective. Go through the presentations we've done on this topic and add any helpful content from them. Go through "Selling User Needs Assessment" presentation (http://wiki.fluidproject.org/download/attachments/1704580/SellingUserNeedsAssessment_7-29-07.pdf?version=1) & maybe personas presentation and add helpful content.
E.g.
User Needs Assessment Tips
Be a good listener
• Remain neutral: don't react
• Focus on goals first, tasks second
• Avoid discussions of technology
• Don't limit yourself to a fixed set of questions
• Encourage story telling
• Distance yourself from the product
• Avoid making the user a designer
• Categorize notes = easier analysis
• Analyze your notes within 48 hours
• Ideally should be performed in teams
Nielsen's Tips
Don't use questions that can be answered
with "yes" or "no"
• Don't ask leading questions
• Don't use jargon
• Don't draw attention to specific issues that
you care about
Comments
-
Allison Bloodworth commented
2009-03-17T12:20:08.000-0400 iteration29
-
Jess Mitchell commented
2011-01-20T14:20:10.635-0500 At some point a fresh evaluation of the Design Handbook and the Inclusive Learning Handbook will be completed. Until then these JIRAs are no longer indicative of the work that needs to happen.